Medical Records and Forms
Notes from your visits with the provider can be downloaded at no charge from the online Patient Portal. Ask for assistance if you do not receive login information at the time of service. Copies of your medical records are available within 3 business days of receipt of a valid authorized request and require a cost-based production fee pursuant to HIPPA regulations.
Digital images can be copied and saved on a disk at your request. The charge for digital images is $15.00 per disk. Disks are usually processed and available within 24 hours upon receipt of payment. A request form is available at the front desk.
Shasta Orthopaedics & Sports Medicine and Liberty Physical Therapy may require a representative to complete insurance or disability forms on your behalf. The fee to complete forms is $5.00 per page; double-sided is considered two pages with a minimum charge of $15.00. Forms are processed within seven (7) business days upon receipt of payment. Additional fees will apply if copies are required.
Credit Card Processing Fee
Shasta Orthopaedics and Liberty Physical Therapy assess a 3.99% processing fee on payments made by credit or debit card. This fee is less than what the practice is charged for credit card payments.
Cancelled or Returned Checks, Non-Sufficient Funds
Shasta Orthopaedics and Liberty Physical Therapy will assess a fee of $25.00 for each non-sufficient fund transaction, canceled, or returned check. Please call the billing office at (800) 727-5662 if you have questions about the charges on your bill.
Canceled or Missed Appointments
Contact Shasta Orthopaedics (530) 246-2467 or Liberty Physical Therapy at (530) 319-4123 if you are unable to keep your appointment. Below is a list of appointment types subject to Canceled or Missed Appointment fees. Missed appointment fees are NOT billed to your insurance carrier.