Loan Information

Where can I find my new Apex Bank account number?

To obtain your new account number, please refer to your welcome letter, or call us at 1.888.869.2739, ext 2001 during our business hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Thursday and 8:00 a.m. to 4:30 p.m. on Friday.

Will the terms of my loan change?

No, the assignment, sale or transfer of servicing of your loan does not affect any term or conditions of the loan instruments other than terms directly related to the servicing of your loan.

If my property taxes and/or homeowner's insurance are escrowed, will they continue to be paid out of escrow?

Yes. Please make sure you enter the most updated information for your taxes and/or insurance when you fill out the customer information form.

Can I view my account and statements online?

Once the transfer is complete, you may register for Online Banking access to view transactions and billing history. Click to Enroll in Online Banking on the main page of our website.

I was on recurring ACH with my previous servicer; will that information transfer to Apex Bank?

No. To start this service with Apex Bank, please click https://www.apexbank.com/onlinepayment/, or you may complete and return the Apex Bank recurring ACH form that was included with your welcome letter.

When will I begin receiving statements?

You will begin receiving statements once the transfer is complete; and after all payments received during the transfer period have been applied. Should you need temporary payment coupons to submit your payment via mail, print them by clicking here.

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