Miscellaneous

What if I am in need of payment assistance?

You may call us at 1.888.869.2739, ext 2001 during our business hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Thursday and 8:00 a.m. to 4:30 p.m. on Friday to discuss options available.

When will I begin receiving statements?

You will begin receiving statements once the transfer is complete; and after all payments received during the transfer period have been applied. Should you need temporary payment coupons to submit your payment via mail, print them by clicking here.

Where is Apex Bank located?

Our loan servicing office is located in Knoxville, TN. Click here to view a full list of locations: https://www.apexbank.com/locations-hours/