We ask that you sign an authorization form to hold your appointment. You won't be charged prior to your appointment.
For Hawaii location: if you fail to cancel within 24 hours or don't show, you'll be charged half of the service charge.
At HMB, we want your salon experience to be as enjoyable as possible. In order to expedite your service, we ask that our clients arrive on time. We will do our "best" to ensure that your appointment begins on time and is completed in a timely fashion.
However, if we are running behind schedule, we will call you in order to prevent you from having to wait.
The salon cannot guarantee services to clients who arrive later than 15 minutes after their scheduled time. If you call to inform us that you are running late, we will offer a 15-minute grace period. However, the salon reserves the right to refuse service to clients who are more than 15 minutes late to an appointment.